1918kiss | Frequently Asked Questions (FAQ) – Quick Answers for You

For the identity verification process (KYC), you need to submit a copy of your valid identification card (MyKad) or passport. Make sure the document image is clear, not blurred, and all information is legible. The KYC process typically takes 2 to 24 hours depending on when you submit the documents. KYC verification must be completed before your first withdrawal is processed.

If you have forgotten your password, click the "Forgot password?" link on the Login. Enter your registered phone number and you will receive an OTP code via SMS. Use that code to set a new password. If you do not receive the OTP or encounter any issues, contact our support team via live chat for immediate assistance.

No. According to Terms and Conditions , each user is only allowed to have one account. Registering more than one account using the same or different information violates our rules and may result in all related accounts being permanently closed. Balances in violating accounts will also be forfeited without notice.

To change account information such as phone number or email address, contact our support team via live chat and provide the required identity verification information. We will process your request once your identity has been securely verified. This process typically takes 1 to 2 working days. Ensure your new phone number is active and can receive SMS before submitting a change request.

The minimum deposit amount is RM 10 for most payment methods, allowing anyone to start playing without a large commitment. Maximum deposit limits vary by payment method and your VIP tier. VIP members enjoy higher deposit limits than regular members. Check the VIP for more information on the limits that apply to your tier.

Deposits via FPX, debit card, and digital wallet are typically processed instantly and credited to your game account within seconds. In the rare case where a deposit is not credited within 10 minutes, contact our customer support via live chat and include proof of payment such as a screenshot of your transaction receipt.

Yes, every deposit transaction is protected with bank-grade 256-bit SSL encryption. We use trusted and certified payment gateways to ensure your money is always safe. Your financial information is never stored directly in our system – all transactions are processed through payment channels that have received international security certification.

Before making your first withdrawal, you must complete KYC verification by submitting valid identification documents. The bank account used for withdrawals must be under the same name as the 1918kiss account holder. If you are using a bonus, ensure the turnover requirements have been met before making a withdrawal request.

The minimum withdrawal amount is RM 30 per transaction. Daily withdrawal limits vary by membership tier. Regular members have a standard daily withdrawal limit, while VIP members enjoy significantly higher limits. The higher your VIP tier, the more you can withdraw each day. Visit the VIP to find out the limits that apply to each tier.

If your withdrawal has not been processed after 2 hours, please contact our support team via live chat. Provide the transaction reference number, the amount requested, and the withdrawal method used. Our team will check the status of your request and provide an update promptly. In most cases, the issue is resolved within 30 minutes of contacting the support team.

Once your account is active, make your first deposit via any supported payment method. The welcome bonus will be credited to your bonus account automatically, or you can claim it through the Promotions section in the platform. Note that this bonus is subject to specific turnover requirements before it can be converted to cash. Check the Promotions for full details of the applicable terms and conditions.

Turnover requirements are the total wagering amount you need to reach before a bonus can be converted to cash. For example, if you receive a RM 50 bonus with a 10x turnover requirement, you need to place bets totalling RM 500 before that bonus is eligible for withdrawal. Turnover progress can be monitored through your account dashboard. Please refer to the specific terms for each promotion as turnover requirements may vary.

The 1918kiss VIP program rewards loyal members based on their cumulative wagering amount. The more you play, the faster you advance to higher VIP tiers. Each VIP tier brings exclusive benefits such as personal bonuses, higher withdrawal limits, priority customer support, and invitations to special events. You automatically qualify for the VIP program as soon as you register an account. Visit the VIP for detailed information.

Yes, all games at 1918kiss use RNG (Random Number Generator) technology that has been certified by international independent testing bodies. This ensures every game outcome is completely random and cannot be manipulated by any party. Our Live Casino uses real dealers and physical equipment recorded live, providing the highest level of transparency to all players.

If the app won't open or keeps crashing, try the following steps: first, close the app completely and reopen it. Second, make sure you are using the latest version of the app by re-downloading it from the Download. Third, clear the app cache in your phone's settings. Fourth, ensure your internet connection is stable. If the issue persists, contact our support team with your phone model and operating system version.

If you suspect your account has been accessed without authorization or you receive suspicious messages claiming to be from 1918kiss, contact our support team immediately via 24/7 live chat. Change your password right away and review your account login history. Remember that 1918kiss will never ask for your password or financial information via email, SMS, or any channel other than our official platform.

Yes, 1918kiss can be accessed directly through a web browser on your computer or smartphone without downloading any application. Our web platform is fully integrated and offers a gaming experience equivalent to the mobile app. However, the native app provides smoother performance, more efficient data usage, and push notifications for the latest promotions.